How can we help?

Our greatest satisfaction comes from helping people turn their dreams for a safer, more comfortable and energy efficient home into a reality.

Contact Customer Service

Call us

866-634-1358

Monday – Friday

9am – 9pm EST
Saturday

11am – 5pm EST
Sunday

12pm - 4pm EST

Email us

customer.care@ygrene.com

In the event you have a consumer complaint, questions about your financing obligations related to the contractual assessment, or your contractual rights under the terms of your contract, you can contact either this toll-free telephone number or email address provided and receive a response within 24 hours or one business day.

Submit payoff request

Ygrene projects are serviced by Willdan Financial Services.

Request a Full Payoff

www.wfspayoffquotes.com

To request a Full Payoff of your Ygrene Project, please click here or go to: wfspayoffquotes.com. Please note it typically takes 2 business days to receive a payoff quote. Please request your payoff at least 2 weeks before your closing if you are selling or refinancing your home.

Request a Partial Payment

Willdan Financial Services: 866-807-6864 or POSR@Willdan.com

If you would like to make a Partial Payment¹ for your Ygrene Project, please contact Willdan Financial Services at 866-807-6864 or email POSR@Willdan.com. Note: Willdan’s call center hours are Monday through Friday, 11am-8pm EST. Processing the partial payoff quote can take up to 2 business days.

¹Please note your Ygrene Project must be eligible for a Partial Payment, please refer to the terms of your Financing Agreement or contact Ygrene for more information.

We're committed to the very highest standards of customer service and transparency.

Representatives are trained to receive, manage, track and proactively resolve your concerns as quickly as possible. We want to make sure that you fully understand the process and are completely happy. So please, If something's not right, let us know how we can help.

Our customer complaint process is in place to ensure any concerns are addressed in a timely manner with clear communications regarding the resolution.